PRINT SOLUTIONS
Managed Print
Assessment
Our Managed Print Assessment is designed to help businesses identify areas for improvement in their current print infrastructure. Our team of experts will evaluate your current print environment, including the types of devices you use, print volume, and cost of operations, and provide a comprehensive report on how to optimize your print environment to save money and increase efficiency. We believe that a well-managed print infrastructure is key to a company's success, and our assessment services are designed to help businesses achieve just that.
Expert Service for Copiers, Printers & Production Equipment
Our Hardware Service Department supports businesses with dependable service for copiers, scanners, wide-format printers, and production printing equipment. With decades of hands-on experience and hundreds of manufacturer certifications, our technicians deliver fast, knowledgeable support that keeps your equipment running at peak performance.
Service Experience You Can Trust
Our service team brings the expertise and resources needed to support today’s advanced print environments.
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100+ years of combined MFP service experience
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724 combined technical certifications across Ricoh, Canon, and other leading manufacturers
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Proactive service practices designed to improve response and repair times
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Real-time printer monitoring software for automated alerts, early ticket creation, and toner level monitoring
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4-hour response time for copiers and printers under a maintenance contract
Proactive Support That Prevents Downtime
Our monitoring technology allows us to receive alerts from your equipment in real time. This means we can often identify potential issues, dispatch service, or ship supplies before your team even notices a problem, helping minimize interruptions and keep your office productive.
Director of Service
Brenda Thomas
Our Hardware Service Department is led by Brenda Thomas, Director of Service, who began her career with Preferred as a technician and advanced through multiple roles within the department. Since being named Director of Service in 2021, Brenda has helped elevate the team’s technical certifications and continues to strengthen the expertise behind our service operations.
Service Manager
Logan Wakefield
Working alongside Brenda is Logan Wakefield, Service Manager, who helps lead the daily operations of the service department. Logan supports technician training, service coordination, and department-wide projects that help ensure fast, reliable support for our customers’ print environments.