Managed IT Services Case Study: Stabilizing Network Performance for a Rapidly Scaling Administrative Services Firm
The Situation The client, an administrative support agency, was experiencing persistent network performance degradation that had become normalized over time. While full system outages were rare, recurring micro-events such as slow application response times and intermittent latency were frequent enough to impact productivity but subtle enough to be largely overlooked. At the time, IT support was handled by a single in-house resource responsible for both technical and non-IT operational...
