Document Management for Libraries: Fayetteville Public Library’s Digital Transformation

Public libraries are more than book lenders they’re community anchors that provide knowledge, access, and support for thousands of citizens each month. But behind the scenes, many library systems in Arkansas and Oklahoma are struggling with outdated, paper-heavy workflows that slow down staff and drain resources.

The Fayetteville Public Library, with more than 115 employees and nearly 50,000 monthly visitors, faced these challenges head-on

until they partnered with Preferred Office Technologies to implement Laserfiche, a leading content management and automation platform.

The Challenge: Paperwork Overload and Compliance Risk

Before Laserfiche, Fayetteville’s departments HR, Finance, and IT were bogged down with:

• Inefficient manual processes that wasted time

• Disorganized document workflows causing delays

• Paper records consuming valuable office space

• Bottlenecks in approvals and signatures

• Difficulty maintaining compliance and managing historical records

Sound familiar? Many libraries across Arkansas and Oklahoma face the same barriers.

The Solution: Laserfiche Implementation by Preferred

Preferred Office Technologies implemented Laserfiche Cloud, Workflow Automation, and Forms Portal to modernize the Library’s internal operations. The results were transformative:

• Workflow automation eliminated manual routing and delays

• Prebuilt templates simplified onboarding and budget approvals

• External forms allowed vendors to submit W-9s and patrons to request records online

• Digital agreements improved accessibility and compliance

Departments across HR, Finance, and IT saw immediate improvements in efficiency and clarity.

The Results: Faster, Smarter, More Compliant

Since going live with Laserfiche, Fayetteville Public Library has:

• Cut administrative processes from weeks to hours

• Reduced paper usage significantly

• Improved compliance with digital records retention

• Responded to public information requests faster

• Enhanced accessibility for both staff and patrons

As their IT team put it: “If you have document workflows, Laserfiche will modernize your process, make it more efficient, and easy to use.”

Why This Matters for Arkansas and Oklahoma Libraries

Libraries across the region are facing the same challenges Fayetteville once did outdated systems, growing compliance demands, and limited staff time. Preferred Office Technologies has the expertise to help libraries streamline their workflows, cut costs, and better serve their communities.

Want to Streamline Your Workflows Like Fayetteville Public Library?

Let’s talk about how Laserfiche can help your organization modernize its operations.📅 Book a FREE Discovery Call Today 479-782-7991 www.preferred-office.com👉 Contact Us